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Data Dictionary
Explore standardized definitions, formulas and usage guidance for key ecommerce performance metrics.
Trivas Metrics
Overview
Assesses customer trust and transaction quality.
Formula
(Disputed Orders / Total Orders) * 100
Insights and Actions
- Customer Trust — High dispute rates indicate delivery or billing issues.
- Support Efficiency — Tracks resolution effectiveness.
- Fraud Detection — Monitor suspicious dispute patterns.
- Experience Quality — Links closely to CSAT and order accuracy.
- Cost Management — Disputes often lead to revenue losses.
Detailed Breakdown
- Disputed Orders
- Total Orders= Total Orders = Count of unique order IDs
- 100
Suggested Dimensions
ChannelPayment MethodRegionCustomer Type
Related Metrics
Example Use
Prompt
What’s our dispute rate this month?
Response
Dispute Rate — 1.1%