.5f521cec.png "Trivas.ai")
The to-do list that ranks itself by what it costs you.
Every listing, stock and content problem the hourly checks find on Amazon lands in one queue, ordered by what it puts at risk and when it is due, with an owner on each. Tell it how much time you have and it picks the work that fits. Mark a fix as done and the next check confirms it on Amazon, or reopens it.
Built for brands selling on Amazon through Vendor Central or Seller Central.
Problems pile up across reports, and nobody knows what to fix first.
Stock gaps, broken titles and missing data show up in different places. Without one ranked list and a named owner, the loudest issue gets fixed instead of the costliest.
Work is scattered
Inventory, content and data problems live in separate reports, so someone has to hunt through them to build a to-do list.
No clear order
Without a view of what each problem puts at risk, a minor tidy-up can get done before a product that cannot be bought.
Repeat alerts for known causes
A cost increase or a regional restriction keeps raising the same alerts, which buries the new problems that matter.
Inside My work
A Queue tab for the work, a Changes tab for what moved, a known-issues view for expected situations, and a side panel for each issue.
Each tab describes one screen, with its parts numbered. The Changes tab is covered on the Cases and change tracking page.
Four tiles show where the pressure is, and one toolbar sets the view, the time you have and the filters.
Queue: one line per issue, ranked by what it costs
Four tiles show where the pressure is, and one toolbar sets the view, the time you have and the filters.
- 01
High priority
Live High issues in the current view, with the weekly revenue at risk across the products involved. Click it to filter to High.
- 02
Overdue
Issues open longer than their level allows. Click it to show only those.
- 03
Waiting on Amazon
Issues that have an open case, where the next step is Amazon's. The case owner chases them.
- 04
Today's slice
How many issues fit your time budget, with the rough minutes, highest priority first. They get a blue edge in the list.
- 05
Views and time budget
Mine, Unassigned, All open, Snoozed and Known, with counts. Pick 20 min, 45 min, 90 min or Everything.
- 06
Filters and grouping
Filter by severity, type, status, owner and an Overdue toggle, and group by Severity or Type. Filters live in the link, so a view can be shared.
What My work does
One ranked queue
Stock, content and data issues in one list, ordered by severity, type, weekly revenue and how long they have been open.
Today's slice
Choose 20, 45 or 90 minutes and the highest-priority issues that fit are marked. Everything shows the whole list.
Fix-by dates by severity
By default High issues are due within 1 business day, Medium within 5 and Low within 20. An Overdue chip shows when one slips.
Owners on every issue
Assign issues from the panel or let a rule assign new ones. Mine is the default view when something is assigned to you.
Fixes confirmed on Amazon
The next hourly check closes an issue it no longer sees, and reopens one marked fixed that is still there.
Waiting on Amazon
When only Amazon can fix it, log a case from the issue. It counts under Waiting on Amazon and stays tracked until the live page confirms it.
Snooze one alert
Take a single alert out of the queue for 1, 3, 7, 14 or 30 days. It returns on its own and snoozed issues are never overdue.
Known-issue muting
Hold back alerts for expected causes with who confirmed it and what clears it. Anything new that breaks still alerts.
Confirmed, noted and undoable
Each state change asks for an optional note, appears in the issue history and offers Undo for a few seconds.
Who uses it, and for what
Operations coordinator
Picks 45 min and works only the blue-edged rows, highest priority first, instead of choosing from a long report.
Team lead
Filters to Unassigned and High, assigns each issue to the right person, and each person sees Mine by default next time they open it.
Operator
Uses Amazon needs to fix it on a suppression issue. The Waiting on Amazon tile counts it and the case owner chases it while the issue stays tracked.
Vendor manager
Pastes a list of ASINs as a known issue with the reason Cost increase, so their stock alerts leave the queue until Amazon orders them again.
Director
Opens the High priority and Overdue tiles to see what is at risk and what has slipped, and who owns each item.
What changes for your team
Time goes to the costliest fixes
One ranked list with a time box replaces hunting through reports, and known-issue muting removes repeat alerts.
Every problem has an owner and a date
Owner, fix-by date and an Overdue flag make it visible when something is slipping.
Done means done on Amazon
A fix is confirmed by the live page, not by a claim, and an issue that is still there reopens by itself.
What it needs, and what it doesn't do
What it needs
- An Amazon Vendor Central or Seller Central connection so the hourly checks can see your issues.
- The Commerce Dashboard enabled for your brand, with My work access granted to the person.
- The current Trivas interface, which includes the Today's slice tiles, Snooze and known issues.
- Brand admin rights to assign issues to other people.
What it doesn't do
- It doesn't change anything on Amazon. Fixes are made in Vendor Central, Seller Central or your own systems, and Trivas tracks them.
- It isn't real time. The checks run every hour, so confirmation and reopening follow that cadence.
- Non-admins can assign issues only to themselves, and only brand admins can accept a new source-of-truth value.
- Snoozing hides one alert. To mute a whole product with a reason, use a known issue.
Frequently asked questions
Fix the costliest problems first.
Book a short walkthrough and we will show My work on your Amazon data.