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Trivas BI Reporting

Build, customize & schedule deep-dive dashboards across ecommerce & ad data.

Trivas Insights

AI-powered anomaly detection, trend forecasting, and actionable recommendations.

Trivas AI Agents

Automated teammates that alert you on key business metrics and assist with decision-making.

Data Integrations

Connect Shopify, Amazon, Meta, Google, Klaviyo, etc.

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Tailored KPIs & workflows.

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Expert support to get teams started.

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API documentation, SDKs, and help for custom builds.

Founders & CEOs

Strategic insights for business growth

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Campaign performance and ROI optimization

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Real-time ad spend and conversion tracking

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Operational efficiency and workflow insights

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Advanced analytics and reporting tools

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Client reporting and performance dashboards

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Integration support and partnership opportunities

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ZENDESK INTEGRATION

Connect your support data with Trivas

Trivas streams your Zendesk tickets, conversations, and customer data to create unified support analytics. Track SLAs, agent performance, and customer satisfaction with real-time insights across all channels.

Connect Zendesk
Zendesk Integration with Trilio

What Trivas syncs from Zendesk

We backfill history and listen to webhooks in near real time. Your tickets, conversations, and customer interactions are modeled and joined with commerce data for comprehensive support analytics.

Trilio Zendesk Data Sync
Tickets, Comments, Conversations & Status Changes+
Users, Organizations, Groups & Agent Activity+
SLA Events, Metrics, Tags & Custom Fields+
Satisfaction Ratings, Macros & Automations+
How Trilio models Zendesk data

How Trivas uses your Zendesk data

We normalize Zendesk objects and connect them to your commerce and customer datasets. Tickets are enriched with order history, customer lifetime value, and product context for comprehensive support analytics.

From ticket resolution to agent performance and customer satisfaction, we create unified metrics so support, sales, and success teams work from the same customer truth.

Support metrics and KPIs out of the box

Track first response time, resolution time, CSAT scores, agent productivity, and ticket volume trends. Connect support metrics to customer lifetime value and revenue impact for complete visibility.

SEE A LIVE DASHBOARD
CONNECT ZENDESK
Zendesk metrics and KPIs
Zendesk Analytics
ANALYTICS

Data-driven support and customer insights

Measure support performance, customer satisfaction, and agent productivity alongside revenue impact. Identify at-risk customers and opportunities for proactive support using unified customer data.

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