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Trivas BI Reporting

Build, customize & schedule deep-dive dashboards across ecommerce & ad data.

Trivas Insights

AI-powered anomaly detection, trend forecasting, and actionable recommendations.

Trivas AI Agents

Automated teammates that alert you on key business metrics and assist with decision-making.

Data Integrations

Connect Shopify, Amazon, Meta, Google, Klaviyo, etc.

Custom Dashboard Development

Tailored KPIs & workflows.

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Expert support to get teams started.

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API documentation, SDKs, and help for custom builds.

Founders & CEOs

Strategic insights for business growth

Marketing Leaders

Campaign performance and ROI optimization

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Real-time ad spend and conversion tracking

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Operational efficiency and workflow insights

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Advanced analytics and reporting tools

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Client reporting and performance dashboards

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Integration support and partnership opportunities

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FRESHDESK INTEGRATION

Connect your support data with Trivas

Trivas streams your Freshdesk tickets, conversations, and customer data to create unified support analytics. Track SLAs, agent performance, and customer satisfaction with real-time insights across all channels.

Connect Freshdesk
Freshdesk Integration with Trilio

What Trivas syncs from Freshdesk

We backfill history and listen to webhooks in near real time. Your tickets, conversations, and customer interactions are modeled and joined with commerce data for comprehensive support analytics.

Trilio Freshdesk Data Sync
Tickets, Conversations, Notes & Status Changes+
Contacts, Companies, Agents & Groups+
SLA Policies, Time Entries & Custom Fields+
Satisfaction Surveys, Products & Categories+
How Trilio models Freshdesk data

How Trivas uses your Freshdesk data

We normalize Freshdesk objects and connect them to your commerce and customer datasets. Tickets are enriched with order history, customer lifetime value, and product context for comprehensive support analytics.

From ticket resolution to agent performance and customer satisfaction, we create unified metrics so support, sales, and success teams work from the same customer truth.

Support metrics and KPIs out of the box

Track first response time, resolution time, CSAT scores, agent productivity, and ticket volume trends. Connect support metrics to customer lifetime value and revenue impact for complete visibility.

SEE A LIVE DASHBOARD
CONNECT FRESHDESK
Freshdesk metrics and KPIs
Freshdesk Analytics
ANALYTICS

Data-driven support and customer insights

Measure support performance, customer satisfaction, and agent productivity alongside revenue impact. Identify at-risk customers and opportunities for proactive support using unified customer data.

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